Privacy Policy

1) Scope and Data Controller

This policy applies to all visitors and users of our website and application forms. Data controller information is shared through our contact page.

2) Categories of Data We Process

• Identity and application data (name, ID number, device model, IMEI details)
• Contact data (email address, phone number, support messages)
• Technical logs (IP address, timestamp, browser/session metadata)
• Payment process metadata (status and transaction reference data)

3) Purposes and Legal Basis

Your data is processed to provide the service, manage requests, communicate support updates, fulfill legal obligations, and prevent abuse. Processing is based on contract performance, legal obligations, and legitimate interests where applicable.

4) Storage Period and Deletion

Personal data is kept only for the period required by service operations and legal obligations. At the end of retention periods, data is deleted, anonymized, or archived according to legal requirements.

5) Data Sharing and Transfers

Data may be shared with authorized institutions, legal authorities, technical infrastructure providers, and payment service providers only when necessary and in line with legal requirements.

6) Security Measures

• Access controls and authorization restrictions
• Server and application-level security configurations
• Routine monitoring and incident response procedures
• Administrative controls for confidentiality and integrity

7) Your Rights

You may request information about your personal data, correction of inaccurate data, deletion where legally possible, and objection to certain processing activities. You can submit your requests through our contact channels.